Request Management

• Introduction
  • What is a Request?
  • What is Request Management?
• Request Management for Technicians
  • Creating a Request
    • Email to ticket
  • Request List View
  • Searching Requests
    • Using a Search Bar
    • Using Filters
  • Assigning a Request
    • Assigning from List View
    • Assigning from Details View
  • Working on a Request
    • Request Details View
    • Modifying Request Subject and Description
    • Requestor Info and Other Requests of a Requestor
    • Classify Requests
    • Linking Knowledge with a Request
    • Communication, Collaboration, and Resolution
    • Add Relations
    • Request Information
    • Time Log
    • Custom Fields
    • Asking for Approval
    • Managing Task
    • Notifications
    • Watchers
    • Jira Integration
    • Closing a Request
  • Mark a Request as a Spam
    • Viewing/Unspam a Spammed Requests
  • Viewing Audit Trail
  • Asking for Feedback
    • To Activate Feedback
    • Feedback Custom Fields
  • Bulk Update
  • Merge Requests
    • Doing a Merge:
    • Viewing the Relation of a Primary Request:
  • Deleting/Archiving a Request
    • Viewing Archived Requests
  • Announcements
    • Creating an Announcement
    • Editing an Announcement
    • Deleting an Announcement
    • Turning off an Announcement