Motadata ITSM Documentation
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Contents:

  • Quick Setup Guides
  • Installation Guides
  • Integration Guide
  • Release Notes
  • Motadata Build Archive
  • Request Management
  • Problem Management
  • Change Management
  • Knowledge Management
    • Knowledge Homepage
    • Authoring an Article/FAQ
    • Publishing a Drafted Article
    • Categorizing Articles/FAQs
    • Reviewing an Article/FAQ
    • Knowledge Permissions
    • Sharing an Article/FAQ
    • Print an Article/FAQ
    • Trashing an Article/FAQ
    • Search & Browse Articles/FAQs
    • Modifying a Knowledge Article/FAQ
    • Custom Publish Rule
    • Feedback
    • Collaboration in Knowledge
  • Service Catalog
  • Contract Management
  • Purchase Management
  • Report Management
  • Administration Manual
  • Asset Management
  • Patch Management
  • Package Management
  • Motadata Dashboard
  • Project Management
  • Task Management
  • Motadata Plugins
  • User Profile
  • Customer Portal Guide
  • ITSM Use Cases
  • FAQ
Motadata ITSM Documentation
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Knowledge ManagementΒΆ

Knowledge Management

  • Knowledge Homepage
  • Authoring an Article/FAQ
  • Publishing a Drafted Article
  • Categorizing Articles/FAQs
    • Adding a Folder
      • From the Knowledge Homepage:
      • From Knowledge Editor:
    • Changing Folder
    • Edit/Delete a Folder
      • From Knowledge Homepage:
      • From Knowledge Editor:
    • Change Folder Order
    • Adding Tags
    • My Drafts
  • Reviewing an Article/FAQ
    • Comment
      • Adding a Comment
      • Resolving a Comment
    • Approval
      • Initiating Approval Process:
      • Different States in an Approval Process
      • Approval Process:
    • Linked Events
    • View Audit Trail
    • Change Visibility and Permissions
  • Knowledge Permissions
    • Adding permission to an Article/FAQ
      • Types of Permissions
  • Sharing an Article/FAQ
  • Print an Article/FAQ
  • Trashing an Article/FAQ
    • Delete an Article/FAQ
    • Restoring Deleted Articles/FAQs
  • Search & Browse Articles/FAQs
    • Keyword Based Search
    • Advanced Search
    • Browse Articles
  • Modifying a Knowledge Article/FAQ
    • Opening an Article/FAQ
    • Editing an Article/FAQ
  • Custom Publish Rule
  • Feedback
  • Collaboration in Knowledge
    • Using Sections
    • Draft
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