Motadata ITSM Documentation
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Contents:

  • Quick Setup Guides
  • Installation Guides
  • Integration Guide
  • Release Notes
  • Motadata Build Archive
  • Request Management
  • Problem Management
  • Change Management
  • Knowledge Management
  • Service Catalog
  • Contract Management
  • Purchase Management
  • Report Management
  • Administration Manual
  • Asset Management
  • Patch Management
  • Package Management
  • Motadata Dashboard
  • Project Management
  • Task Management
  • Motadata Plugins
  • User Profile
  • Customer Portal Guide
    • Request Management for Requesters
    • Accessing Service Catalog
    • Access to Knowledge
  • ITSM Use Cases
  • FAQ
Motadata ITSM Documentation
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  • Customer Portal Guide
  • Edit on GitHub

Customer Portal GuideΒΆ

  • Request Management for Requesters
    • Creating a Request
      • Creating a Request with an Email
    • My Request
    • Searching Request
    • Request Details View
    • Classify Requests
    • Conversation with Technician
    • Resolving a Request
      • Reopening a Request
    • Editing Subject and Description
    • Requester Linking Assets with Request tickets
  • Accessing Service Catalog
  • Access to Knowledge
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