Change Custom RulesΒΆ

Custom rules allow an admin to make certain fields compulsory in a particular Change stage. Please refer Change Workflow. Refer Administration Manual to know how to set the rules.

Note

Requires admin rights to set change custom rules.

  • Submission:
    1. Having a Change Manager
    2. Having an assigned Technician.
    3. Adding a Location to the Change.
  • Planning:
    1. Having schedule and rollout plan.
    2. Setting the Impact of the Change.
    3. Having an assigned Technician.
    4. Having a Back-out plan.
    5. Having a Rollout plan.
  • Implementation:
    1. Having a Change implementer.
    2. Having all tasks closed.
    3. Having an assigned Technician
  • Review:
    1. Having a Change reviewer.
    2. Having an assigned Technician

Admin can make adding a note to a Change a compulsory thing before doing the following activities:

  • Reopen a change.
  • Change Category of a change.
  • Change Location of a change.
  • Change Department of a change.
  • Change assigned Technician of a change.
  • Set a new priority.
  • Edit a custom field.