POST Create an Incident

{{server-url}}/api/v1/incident

In order to create a new incident/request, you have to call the above endpoint with the following key-values:

Header

Key	Description
Authorization	Bearer {access token obtained after authorization}
Content-Type	application/json

Body

You would be sending a JSON request that will create a ticket and populate its details. Some of the key-value pairs are compulsory, notice the description of each.

Note

Keys with asterisk are compulsory.

Keys	Value Type	Description
subject*	STRING	Subject of the ticket.
categoryName*	STRING	Category Name of an Incident. Set to ‘Incident’ as It is default to ‘Service Request
requesterEmail*	STRING	Email address of the user registered for the client.
ccEmailSet	String Array	Email Address of People to whom notification to be sent for certain events on Incident
tags	String Array	These are additional identifiers attached to a ticket. Its a list that can contain n number of STRINGS.
impact	ENUM	Describes the effect of the incident/request. Possible values: LOW, ONUSER , ONDEPARTMENT, Or ONBUSINESS
priority	ENUM	Shows the importance of the request/incident. Possible values: LOW,MEDIUM,HIGH,URGENT
urgency	ENUM	Marks the request as urgent. Possible values: LOW,MEDIUM,HIGH, or URGENT
description	STRING	Additional explanation about the ticket.
requesterName	STRING	Name of the user registered for the client.
locationName	STRING	Location Name where Incident happened. Note that Location Must Exist with same name
attachmentsRefNames	String Array	File Reference Name of attachments for an Incident
customFieldValueDetails	MAP: {key:STRING, value:OBJECT}	This key is related to custom fields. You have to make a GET request to the endpoint: http://{Server-url}/api/ususer/form/{module-name} to know what are the available custom fields and their ID. Header:Authorization: Bearer {access token after authorization}, Content-Type: application/json. Example customFieldValueDetails value: {“1”:{“type”:1,”stringValue”:”Open”},”35”:{“type”:1,”stringValue”:null}}. Supported Type: STRING = 1; INTEGER = 2; DOUBLE = 3; BOOLEAN = 4; LONG = 5; INTEGER LIST = 7; STRING LIST = 8; BIG STRING = 10;

Example (Request & Response)

Request

curl --request POST \
 --url 'http://{{server-url}}/api/v1/incident' \
 --header 'Authorization: Bearer eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJncmFudF90eXBlIjoicGFzc3dvcmQiLCJ1c2VyX25hbWUiOiJ0aW1AYWNtZS5jb20iLCJzY29wZSI6WyJvdGhlci1hcGktc2NvcGUiXSwiZXhwIjoxNTM4NzMxNDUxLCJhdXRob3JpdGllcyI6WyJVU0VSIl0sImp0aSI6IjI4ZjJkYmFmLWYyMTQtNDI3NS1hM2EyLTdmMjU0ZDQ0M2IyMSIsImNsaWVudF9pZCI6IkFQSS1jbGllbnQifQ.bogFU_77vgNnwgO0vcobGyjSJfPgV2JmJ6FvzyrxoO8' \
 --header 'Content-Type: application/json' \
 --data '{
       "tags":["mouse"],
       "subject":"Need a new keyboard",
       "description":"Need a wireless keyboard",
       "requesterEmail":"tim@acme.com",
       "requesterName":"Tim",
       "locationName":"Ahmedabad"
   }'

Response

{
 "returnCode": "SUCCESS",
 "status": 0,
 "userMessage": null,
 "id": 2
}