Admin User Management

• Manage Requestors
  • Open Requestors Page
  • Add Requestors Individually
  • Import Requestors Using CSV
  • Self-Registration of Requesters
  • Import Requestors Using LDAP
  • Search for a Requestor
  • Convert a Requestor to Technician
  • Block a Requestor
  • Delete Requestors in Bulk
• Requestor Groups
  • Add a Requestor Group
• Managing Technician
  • Add/View Technicians
  • Update a Technician’s Info
• Technical Groups
  • Create a New Technical Group
  • Modify Technician Group
• Technician Roles
  • Default Roles
  • Add/View Roles
• Preference
  • Not Allow Concurrent User logging
  • Allow Guest Requesters to Report a Request:
  • Allow Technician to Report a ticket from a Guest Requester:
  • Allows Requester to link Asset:
  • Allow Requesters to Report a Request with Location:
  • Allow Technician for Do Not Disturb mode:
  • Auto Identify User of the Asset:
  • Auto Identify Location of the Asset:
• User Story
• Requestor Accounts