System

Agent Self Upgrade

Developing our Agent application is an ongoing process, which is why we release a new version periodically. In every version, the application is better compared to the previous either in terms of performance, capabilities or both.

The Agent Self Upgrade feature allows for a smooth transition from one version of the Agent to another. Using this feature, an admin can centrally deploy an Agent.msi/exe from the main server, which is received by all the (active) computers having Remote Monitoring.

Some of the benefits of using the latest version of the Agent application:

  • Newer versions of the Agent are more stable and give better performance.
  • Upgrading gives you more capabilities/features.
  • Upgrading to a newer version eliminates possible security flaws.

Uploading a New Agent Application File (Step 1)

  • Go to the Admin (A Navigation Tab) >> All Computers (Systems).
figure 149

  • The All Computers page opens. Here you can view all your existing Computers (with the Agent application) along with their active status. Step one is to upload the new Agent application file; click on Upload New Agent from the Action Menu.

    figure 149.1

  • A new dialog box opens where you have to enter the following inputs:

    figure 150
    1. Name of the upgrade.
    2. Version of the Agent installation file.
    3. Supported OS platform of the Application file (either Windows or Ubuntu).
    4. Supported architecture either 32bit or 64bit.
    5. Lastly, attache the installation file of the latest Agent.

    When you are done, click on Create. This updates the uploaded agent list.

    figure 150.1

Initiating an Upgrade (Step 2)

  • Go to the Admin (A Navigation Tab) >> All Computers (Systems).
  • Search and select the computers that you want to upgrade, and click the Upgrade button.
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  • On confirmation, the server will deploy the latest version of the Agent from the uploaded agent list.

Periodic DB Backup

Users can create backups of the database of the Main (Product) Server. The database contains all the user generated data from all the modules. Once a backup is created, a (Admin) user can download the backup to his local machine.

A backup can be initiated manually and scheduled for automatic creation.

Some benefits of doing Periodic Backups:

  • Backups give protection against data lose incase of product failure or corruption.
  • Backups provide flexibility in data migration.
  • Ability to hold data for a longer period of time.
  • Ability to give legal response related to compliance.

Manually Initiate & Download a backup

  • Go to Admin >> Database Backup (under System).
figure 151.1
  • The Database Backup page opens. Here you can view all your current backups. Click on Backup Now to create a new backup.
  • Once backup is created, click on Download Backup which will locally install the backup.
figure 151.2

Scheduling a Backup

A schedule will automatically create a backup at a specified interval.

  • Go to Admin >> Database Backup (under System).

  • Click on Schedule Backup to specify a interval.

  • A dialog box opens where you set a schedule Frequency and configure email notification.

    figure 151.3

    1. Schedule Frequency: Currently there are five types of frequencies:

      Note

      Proper time tracking depends on appropriate Time Zone selection.

      1. Once: Backup will happen at a specific date and time.
      2. Daily: Backup will happen everyday after a certain date & time at a specific time.
      3. Weekly: Discovery happens on a specific day/days of a week at a specific time.
      4. Monthly: Discovery happens in selected month/months of a year on a particular day at a specific time.
      5. Interval: Discovery happens every specified Minutes, Hours, Days or Months.

    2. You can add recipients (email addresses) who will receive an email when a backup attempt fails.

  • Once a backup happens, you can download it locally.

Support Console

Support Console allows you to perform the following:

  • Download Log files and Discovery log files.
  • Upload product License
  • Download database backup
  • Data indexing for search
  • API validation
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