Status

Status show the stage of a Request, Problem, Change, Project and an Asset in their respective process flow. Statuses are essential in managing the life-cycle of tickets, projects and CIs in Motadata. A lot of automatic processes can be created based on the Status of a ticket/project/CI.

We have predefined Statuses for each of the ticket types, project and Asset. Along with pre-defined Statuses, you can add custom Statuses.

Note

Setting Custom Status requires administrative rights.

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Predefined Status

Motadata has predefined Statuses which are immutable and some statuses which can be changed. They coexist with custom Statuses. They are as follows:

  • Request:

    Here Statuses show the life-cycle of a Request.

    1. Open
    2. In Progress (can be changed)
    3. Pending On Requestor
    4. Pending in Approval
    5. Pending On Technician
    6. Resolved
    7. Closed

  • Problem:

    Here Statuses show the life-cycle of a Request.

    1. Open
    2. In Progress (can be changed)
    3. Pending On Requestor
    4. Pending in Approval
    5. Pending On Technician
    6. Resolved
    7. Closed

  • Change:

    Here each status is part of a stage in a Change process.

    1. Submitted:

      1. Requested
      2. Req.Info (can be changed)
      3. Rejected
      4. Accepted

    2. Planning:

      1. In Progress
      2. Req.Info (can be changed)
      3. Canceled
      4. Completed

    3. Approval:

      1. Pending
      2. Rejected
      3. Approved

    4. Implementation:

      1. In Progress
      2. Backout (can be changed)
      1. Rejected
      2. Completed

    5. In Review:

      1. In Progress
      2. Req.Info (can be changed)
      1. Failed
      2. Completed

  • Asset:

    Here statuses reflect the state of an Asset.

    1. In Use
    2. Missing
    3. Retired
    4. In Stock (can be changed)
    5. In Transit (can be changed)

  • Project

    1. Not Started
    2. In Progress
    3. Hold
    4. Closed
    5. Cancelled

Add Custom Status

  • Go to Admin >> (Request, Problem, Change, Project or Asset) Custom Status.
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  • Select a Status Type.
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  • Use the Plus Icon to add a custom Status. You can add multiple Statuses.
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Rearrange Custom Status

  • Go to the Custom Status page.
  • You can change the order of custom Statuses in all type by drag and drop.
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